Legal · Version 4

Emeriti Solutions — Privacy Policy

Version 4 — Effective June 17, 2026.

Emeriti Solutions, LLC ("Emeriti," "we") is a technology company in Saint Paul, Minnesota. We turn EOIR hearing audio into searchable working transcripts — Anticipated Transcripts — for licensed attorneys and law firms. We are not a law firm, and we are a separate entity from Emeriti Law PLLC.

This policy covers the emeriti.ai website, our waitlist, and our customer portal. Questions and requests: [email protected].

Our two roles

For website, waitlist, account, and billing data, we decide how the data is used — we are the controller, and this policy describes what we do.

For Customer Content — the hearing audio, transcripts, and related material that attorneys upload — we are a service provider acting only on the instructions of the attorney or firm that is our customer. The attorney decides what to upload; we process it to deliver their transcripts and for nothing else, as set out below and in our Terms of Service. If you are an individual whose hearing was transcribed, the attorney who represents you is the right person to contact; we will follow their instructions about your materials.

What we collect

You give us:

Collected automatically: standard server logs (IP address, browser type, pages requested) from our hosting provider, used for security and operations.

Cookies and analytics — the public site, not the portal. On the public marketing website (emeriti.ai, including the demo pages and the waitlist) we use Google Analytics 4 to understand how visitors find and use the site — pages viewed, approximate location, device and browser type, and how you arrived — so we can measure interest and follow up with prospective customers. Google Analytics sets cookies and similar identifiers in your browser and processes this usage data on our behalf as a service provider. We use it for website analytics only. We configure these tools so that Google's advertising features, ads personalization and Google Signals, and remarketing or audience export are not enabled, and we do not use the data for cross-context behavioral advertising or ad retargeting. We do not sell personal data, and under this configuration we do not share it for cross-context behavioral advertising. If we materially change our analytics or advertising practices, we will update this notice and provide any legally required choices.

Once you subscribe and work inside the customer portal — where hearing audio, Anticipated Transcripts, and other Customer Content live — we do not run Google Analytics or any marketing or advertising cookies. The portal uses only the strictly necessary cookies needed to keep you signed in and the application working.

You can opt out of Google Analytics with Google's browser add-on (tools.google.com/dlpage/gaoptout) or by blocking cookies in your browser. Page fonts are served by Google Fonts, which receives the font request from your browser.

How we use it

To run the waitlist (founding-member order and free-hearing instructions), provide and bill the Service, communicate about the Service, measure interest in the public site and follow up with prospective customers (lead tracking), keep the site and platform secure, and meet legal obligations.

We do not sell personal data. We do not share it with third parties for their marketing. We do not use it for cross-context behavioral advertising.

Customer Content — the contained-system rules

These rules are contractual commitments in our Terms of Service; they are restated here so they are public.

  1. Your content is used only to provide the Service to you. It lives in a contained system. It is never sold, and never shared except with the subprocessors needed to run the Service. It is never used to train any third-party AI model — the commercial AI services we use are barred by contract from training on it.
  2. Fixing problems is part of the Service. When a recording or transcript arrives with errors, we troubleshoot it until the Anticipated Transcript is right. What we learn from fixing a discrete problem is kept as improvements to the system — correction rules, formatting logic, configuration — not as your content. We do not build research, benchmarking, or model-training corpora from Customer Content, and we do not go back through stored content to re-run it for testing.
  3. What we retain outside your case library:
    • A public-official reference roster — names, spellings, courts, and roles of immigration judges and DHS counsel, who are public officials named on the record in every hearing. Entries are severed from their source when extracted: the roster holds no link to any hearing, client, A-number, or customer, and it never includes respondents, witnesses, interpreters, or respondents' counsel. We use it to make names and speaker attribution more accurate in future transcripts.
    • Operational metrics — audio-quality statistics, error categories, volumes, turnaround times, and reconciliation divergence statistics — containing no hearing content and linked to no one.
    • Reconciliation findings — when we compare an official transcript to an Anticipated Transcript, we keep the technical lessons (divergence categories, patterns, statistics, correction rules), severed from the respondent, the case, and the firm. Hearing text from either transcript stays in the customer's case library and nowhere else.

Nothing else crosses between customers. No customer's hearing content is used in, or made available through, another customer's work. What carries across customers is limited to the public-official roster and the system improvements described above — correction rules and configuration, never content.

Heightened care for protection-related material. Hearing records may contain information protected by 8 C.F.R. § 208.6 (asylum and related claims). We handle all Customer Content under a narrow-use model: minimum necessary access, processing only on customer instruction, no secondary use of content, no redistribution.

Private annotations. A later portal release may let you keep private notes and corrections visible only to your firm. When it ships, we will not access them in the ordinary course of business.

Subprocessors

We use a small set of service providers, by category: cloud hosting and content delivery; commercial AI processing services (under no-training terms); payment processing; website analytics for the public marketing site only (never the portal or Customer Content); and business email/productivity tools. Each is bound by written obligations at least as protective as ours. We maintain a current list, available on request to [email protected] and published on our subprocessor page, and we give at least 30 days' notice before adding a new AI-processing subprocessor.

How long we keep things

Data Retention
Waitlist entries Until you become a customer, ask to be removed, or 12 months after launch — whichever is first
Account and billing records Life of the account, plus what tax and accounting rules require
Customer Content (subscriptions) Duration of the subscription, plus a 90-day wind-down to export
Customer Content (Single Case) 90-day access period, plus the same wind-down
Deletion requests Honored within 30 days (deleting a matter ends our ability to reconcile it)
Reference roster and metrics Retained; contains nothing linked to any person's case, client, or customer

Backups rotate out in the ordinary course within 35 days of deletion.

Security

We maintain safeguards designed to protect your data: encryption in transit and at rest, need-to-know access controls, audit logging, per-firm isolation of case libraries, and enforced two-factor authentication on every account. We are building toward SOC 2 and do not claim certification today. No system is perfectly secure; if an incident affects your data, we will notify you without undue delay.

Your rights and choices

Email [email protected] to access, correct, delete, or get a copy of the personal data we control. We will verify the request and respond within 45 days.

Minnesota Consumer Data Privacy Act (Minn. Stat. §§ 325M.10–.21, in force since July 31, 2025). The Act is consumer-oriented and most data we handle arises in a business context, but we do not lean on thresholds or exemptions: we honor MCDPA-style rights for the personal data we control regardless of technical applicability. If we decline a request, you may appeal by replying to our decision; a different reviewer will respond within 45 days.

For Customer Content, requests route through the attorney or firm that uploaded it — we act on their instructions.

Children

The Service and the site are for legal professionals and are not directed to anyone under 18.

Changes to this policy

We will post changes here, and for material changes we will email account holders at least 30 days before they take effect.

Contact

Emeriti Solutions, LLC · Saint Paul, Minnesota · [email protected]

Emeriti Solutions, LLC is a technology company, not a law firm, and is a separate entity from Emeriti Law PLLC.