Legal · Version 4
Version 4 — Effective June 17, 2026.
These Terms of Service (the "Terms") are an agreement between Emeriti Solutions, LLC, a Minnesota limited liability company in Saint Paul, Minnesota ("Emeriti," "we," "us"), and the law firm or licensed attorney that creates an account or places an order ("you"). You accept these Terms by checking the acceptance box presented at signup or ordering and clicking to proceed.
Questions? [email protected].
Emeriti Solutions is a technology company. We are not a law firm, we do not practice law, and nothing we provide is legal advice. Some of our owners are lawyers, and Emeriti Solutions is a separate company from Emeriti Law PLLC. Using the Service does not create an attorney-client relationship with Emeriti Solutions, with Emeriti Law PLLC, or with any lawyer affiliated with either, and the protections that flow from an attorney-client relationship do not arise from your use of the Service. Communications with us are not privileged merely because lawyers own the company, and we do not provide court-reporting or transcript-certification services. (Section 7 explains how we help you protect the privilege that already attaches to your clients' materials.)
The Service is offered only to licensed attorneys and law firms, and is professional litigation support, not a consumer product. A firm may authorize non-attorney staff — paralegals, legal assistants, and other personnel — to hold accounts only if they act under the direct supervision of a licensed attorney at the firm, who remains responsible for their use of the Service.
You upload DARs you lawfully possess. We process them and deliver searchable Anticipated Transcripts in your secure portal — speaker-attributed, timestamped, organized by A-number, with click-to-hear audio on every line — plus Word and PDF exports. Our transcript conventions are published at emeriti.ai/standards; judgment calls carry a visible "◌ inferred" mark.
The Service also includes, per your plan:
We improve the Service continuously and may add, change, or retire features, but we will not materially reduce the core Service during a period you have already paid for.
An Anticipated Transcript is a working transcript. It is produced primarily by AI-assisted processing and may contain errors, including transcription errors, speaker mis-attributions, and mistimed boundaries. Passages we infer rather than hear cleanly are visibly marked. It is not the official record, not certified, and not a substitute for the official transcript. We make it verifiable rather than asking you to trust it: every line links to the audio behind it.
An Anticipated Transcript and an official transcript are each prepared by different hands and methods — one AI-assisted under our quality controls, one human work product reflecting the transcriber's judgment calls — and the two can diverge. Where wording, speaker attribution, or an inaudible passage matters, the click-to-hear link lets you hear what the audio supports and decide for yourself. We do not determine whether any official transcript, court record, or other source is accurate or complete; the official transcript remains the official record (Section 9(b)), and verifying any passage against the source audio and the official record is your responsibility (Section 5(c)).
(a) Lawful possession and authority. You obtained every DAR and document you upload by lawful means (records request, FOIA, or otherwise), and you have the right and authority to provide it to us for processing.
(b) Protection-sensitive material. Beyond the lawful possession and authority you confirm in (a), you agree not to upload anything whose transmission is barred by law, regulation, or court order. Some hearing material may be protection-sensitive — for example, asylum-related information under 8 C.F.R. § 208.6 — and obtaining any client consent required before you transmit it to us is your responsibility as counsel. We handle all Customer Content under the narrow-use model in Section 8 regardless of its sensitivity.
(c) Verification before use. Before you file, quote, or otherwise rely on any passage of a Deliverable, you must verify it against the linked audio or the official record. The click-to-hear links exist so that verification is one tap instead of a re-listen; using them is your professional responsibility. Responsibility for the use of Deliverables in your practice stays with you.
(d) Account security. Keep credentials confidential and do not share logins; keep account information accurate; limit access to your attorneys and supervised staff. Two-factor authentication is required on every account (we enforce it — Section 13).
(e) Permitted use. You may access and use the Service and its outputs (including Deliverables) solely for your own internal legal-practice, litigation-support, client-service, and case-management purposes, in matters for which you or your authorized users are counsel, staff, or authorized agents. You may use Deliverables only for your own client work and internal matter review, subject to the attorney verification in (c). Your use must remain consistent with your professional obligations.
(f) Prohibited competitive and technical uses. You will not, and will not permit any authorized user or third party to, directly or indirectly:
"Competitor" means any person or entity that offers, develops, trains, evaluates, procures, or supports a product or service competitive with the Service — including AI-assisted transcription, speech-to-text, diarization, speaker-attribution, legal transcription, immigration-court transcription, or comparable government-hearing transcription services — and any person acting on its behalf. A law firm or legal organization is not a Competitor solely because it uses transcription or AI tools in its own client representations.
Your own content is unaffected. Nothing in (e)–(g) restricts your use of your own Customer Content — source audio, official records, pleadings, briefs, notes, or client-matter information — for your client work, legal representation, regulatory obligations, or tribunal filings. These restrictions apply to the Service, its outputs as generated by the Service, nonpublic Service behavior, and our Confidential Information, and do not transfer ownership of Customer Content to us. You acknowledge that the Service's nonpublic documentation, workflows, processing logic, model orchestration, speaker-attribution methodology, diarization logic, benchmarking results, and performance and security controls are our Confidential Information and may include our trade secrets (Section 14), which you will protect with at least reasonable care.
(g) Remedies for misuse. These restrictions are material.
Each party will protect the other's Confidential Information with at least reasonable care, use it only to perform under these Terms, and disclose it only to people who need it and are bound to confidentiality. All Customer Content is your Confidential Information.
The usual exclusions (information already public through no fault of the recipient, independently developed, or rightfully received from a third party) apply — but never to Customer Content containing client information or hearing content, which remains protected regardless.
This section survives termination.
You engage us as your agent and subcontractor to assist you in rendering legal services to your clients. We process Customer Content only on your instructions. Both parties intend that nothing about using the Service waives attorney-client privilege, work-product protection, or any other protection attaching to Customer Content, and these Terms shall be interpreted consistently with that intent. We do not determine or guarantee privilege status: whether privilege or work-product protection applies, persists, or is waived is a legal determination that remains yours.
If anyone seeks Customer Content from us — by subpoena, court order, or otherwise — we will (i) promptly notify you unless legally prohibited, (ii) reasonably cooperate, at your expense, with your efforts to limit or quash the demand, and (iii) disclose only what we are legally required to disclose.
Private annotations you make in the portal (Section 10(b)) are treated as your work product.
This section is written to be quoted. It controls over anything less specific elsewhere.
(a) Your content stays yours, in a contained system. Customer Content is used only to provide the Service to you. We never sell it, and we never share it with anyone except the subprocessors needed to run the Service (Section 11).
(b) No third-party AI training — a contractual commitment. We will not use Customer Content to train any third-party AI model, and we will not permit any subprocessor to do so. The commercial AI services we use process Customer Content under terms that prohibit training on it.
(c) Troubleshooting is part of the Service. You instruct and authorize us to process, reprocess, and analyze Customer Content as needed to produce, correct, and perfect your Deliverables — including when a recording or transcript arrives with problems and we work it until the Anticipated Transcript is right.
(d) We keep lessons, not your content. What we learn from correcting a discrete problem is retained as improvements to the system — correction rules, formatting logic, and processing configuration — not as retained hearing content. We do not build research, benchmarking, or model-training corpora from Customer Content.
(e) No retrospective mining. We will not go back through stored Customer Content to re-run it for research or testing. We reprocess a recording or transcript only to produce or correct your Deliverables, at your request, or as necessary for security or legal compliance. If we ever build real-data testing, it will run only through a program you opt into for specific matters — never silent reuse of stored content.
(f) Public-official reference roster. Immigration judges and DHS counsel are public officials whose names are spoken on the record in every hearing and published on public court rosters. Their identities and official roles are public information — EOIR publishes immigration-judge biographies and court assignments, ICE/OPLA publishes chief-counsel office contacts, and federal disclosure law treats the names, titles, and duty stations of government personnel acting in their official capacity as public. We extract and keep a reference roster — names, spellings, courts, and roles — to improve name accuracy and speaker attribution in future Anticipated Transcripts. The roster holds names, spellings, courts, and roles only — no voice profiles or other biometric data. Roster entries are severed from their source at extraction: the roster holds no link to any hearing, client, A-number, or customer. It never includes respondents, witnesses, interpreters, or respondents' counsel. There is no opt-out — the roster contains nothing tied to you or your clients — and we disclose it plainly here and in the Privacy Policy.
(g) Operational metrics. We keep service metrics — audio-quality statistics, error categories, processing volumes, turnaround times, and reconciliation divergence statistics — that contain no hearing content and are not linked to you, your client, or any specific hearing.
(h) Reconciliation learnings. Section 9(d) describes the technical findings we keep from reconciliation work. The same rule applies: lessons, not content, with case links severed.
(i) Nothing else crosses the wall. No customer's hearing content is used in, or made available through, another customer's work. What carries across customers is limited to what this section describes: the public-official roster ((f)) and the system improvements of (d) — correction rules and configuration, never content.
If we ever want to use data in a way this section does not describe, we will ask you first — specifically, in writing, and with the right to say no.
(a) What it is. When the official transcript arrives, send us the PDF. Depending on what you need, we will provide either or both of:
(b) Divergences run both ways. Some divergences will reflect errors in the Anticipated Transcript; some may reflect errors in the official transcript. Where the hearing audio appears to support the Anticipated Transcript's rendering, the report flags the passage for your review. The report identifies divergences; it does not adjudicate them. The official transcript remains the official record, and whether and how to address any divergence — including any motion to correct the record — is a legal judgment reserved to you.
(c) Practicalities. Reconciliation is included with a DAR Review subscription and is currently performed as a concierge service on a reasonable-efforts timeline. It requires the matter to still be in your Case Library — if you have had us delete a matter, we cannot reconcile it (Section 12). Reconciliation is not included with Single Case orders; a Single Case customer can add it by upgrading to a DAR Review subscription.
(d) What we keep. From reconciliation work we retain technical findings only: divergence categories, patterns, statistics, and the correction rules they justify — severed from the respondent, the case, and your firm. We do not retain hearing text from either transcript outside your Case Library. Official transcripts you upload are Customer Content with the same protections as everything else.
(e) Scope of the report. Identification of potential official-transcript errors is informational. We do not warrant that a reconciliation report catches every divergence.
The corrections and feedback channel in (a) is available at launch. The private-annotations feature in (b) is planned for a later release; the terms for it are stated here now and apply once it ships.
(a) Corrections and feedback channel. While reviewing a transcript, you can submit corrections, comments, questions, and updates through the portal. A submission is both an instruction and Customer Content: we use it to correct and improve your transcript, and we capture the lesson as described in Section 8(d).
(b) Private annotations (planned). A later release may let you keep notes and corrections visible only to your firm. They are your work product and your Customer Content, held under the safeguards in Section 13 and not accessed by us in the ordinary course of business — only with your permission to support you, or as strictly necessary for security or legal compliance. You acknowledge that storing work product in any hosted system carries inherent risk, which you accept by using this feature. This acknowledgment does not reduce our own responsibility for a confidentiality breach under Sections 6 and 19.
(c) Product suggestions. Ideas about the Service itself (feature requests, workflow suggestions) that do not contain hearing content may be used by us without restriction or obligation. This is never a license to use hearing content beyond Section 8.
We use a small set of subprocessors, by category: cloud hosting and content delivery; commercial AI processing services (bound by no-training terms); payment processing; website analytics for the public marketing site (Section 8 and the Privacy Policy explain that analytics never touch Customer Content or the customer portal); and business email/productivity. Each is bound by written obligations at least as protective as these Terms, and we remain responsible for their performance. We maintain a current subprocessor list, available on request to [email protected] and published on our subprocessor page, and we give at least 30 days' notice before adding a new AI-processing subprocessor.
We maintain administrative, technical, and physical safeguards designed to protect Customer Content, including encryption in transit and at rest, need-to-know access controls, audit logging, per-firm isolation of Case Libraries, and enforced two-factor authentication on every account (Section 5(d)). We are building toward SOC 2; we do not claim certification today. If we confirm a security incident affecting your Customer Content, we will notify you without undue delay, and in any event within 72 hours of confirming the incident.
On payment, you own your Deliverables. We own the platform, software, models, processing logic, and speaker-attribution methodology, our published standards, templates, Reference Data, and the system improvements described in Section 8(d). You grant us a limited, non-exclusive license to host and process Customer Content solely to provide the Service. Neither party grants the other any rights beyond what this section and Section 8 state.
Current plans and posted prices:
| Plan | Price | Includes |
|---|---|---|
| DAR Review (founding) | $149/month — first 50 firms, rate locked 12 months | 30 Hearings/month; $5/Hearing after |
| DAR Review (list) | $199/month | 30 Hearings/month; $5/Hearing after |
| Single Case | $199 one-time | One A-number, up to 5 Hearings, 90-day portal access |
| Historical backfill | $8/Hearing | Older Hearings added to your library |
| Access Program | No cost | Selected nonprofit legal-services organizations, at our discretion, on these same Terms |
Renewal and cancellation. Subscriptions renew monthly until you cancel. Before you subscribe, the order flow states the renewal interval, the price, the billing date, and how to cancel. You may cancel at any time — online in the portal (never phone-only) or by emailing [email protected] — effective at the end of the current billing period, with no further charges, and we confirm every cancellation by email. We do not prorate or refund partial periods.
Founding rate lock. We will not raise the founding rate during your initial 12 months. Otherwise, price changes require at least 30 days' notice and take effect at your next renewal.
Overage and backfill are billed monthly in arrears. Prices exclude any applicable taxes. If payment fails, we will notify you and allow at least 10 days before suspending the account.
Waitlist members receive one free Hearing per firm, processed in waitlist order — a real Deliverable from a real Hearing, with these Terms (including Sections 6–8) applying in full. We may decline files that are not EOIR hearing audio. Free-hearing turnaround is a target, not a guarantee (Section 17).
Posted turnaround times — including "usually within 48 hours" — are good-faith targets, not guarantees. If a Hearing will take materially longer, we will tell you promptly.
Each party warrants it has the right and authority to enter these Terms. You make the commitments in Section 5. We warrant that we will provide the Service with reasonable skill and care, consistent with our published standards.
OTHERWISE, THE SERVICE AND DELIVERABLES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT DELIVERABLES WILL BE ERROR-FREE OR THE SERVICE UNINTERRUPTED. ANTICIPATED TRANSCRIPTS MAY CONTAIN ERRORS — THAT IS WHY EVERY LINE LINKS TO THE AUDIO. YOU REMAIN RESPONSIBLE FOR VERIFYING ALL QUOTATIONS, CITATIONS, AND TRANSCRIPT EXCERPTS AGAINST THE SOURCE AUDIO, THE OFFICIAL RECORD, AND APPLICABLE TRIBUNAL RULES; WE DO NOT DETERMINE WHETHER ANY OFFICIAL TRANSCRIPT, COURT RECORD, OR OTHER SOURCE IS ACCURATE OR COMPLETE. WE DO NOT WARRANT THAT ANY TRIBUNAL WILL ACCEPT A DELIVERABLE, AND WE MAKE NO WARRANTY AS TO THE OUTCOME OF ANY CASE, HEARING, OR FILING. NOTHING IN THE SERVICE IS LEGAL ADVICE.
(a) Fix first. If a Deliverable contains material errors, your first remedy — and our first obligation — is correction: we will reprocess and correct it at no charge or refund the fees for the affected Hearings. The limits below sit behind that real remedy, not in place of it.
(b) Cap. Each party's total liability under these Terms is capped at the greater of (i) the fees you paid or owe for the 12 months before the first event giving rise to liability, and (ii) $1,000.
(c) No consequential damages. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, even if advised of the possibility.
(d) Carve-outs. The cap in (b) and the consequential-damages waiver in (c) do not apply to willful misconduct or fraud, to your payment obligations, to your breach of Section 5(e)–(g) (including amounts payable under Section 5(g)), or to either party's indemnity obligations under Section 20 — those are uncapped. Breach of Section 6 (Confidentiality) or Section 8 (Data Use) is not uncapped but is subject to a super-cap of three times (3×) the amount in (b).
(e) Design note. Per the research memo, a cap survives scrutiny when it leaves a real remedy: the correction/refund obligation in (a) plus the $1,000 floor in (b) are what keep this section from being illusory in a failure-of-essential-purpose challenge.
You indemnify us against third-party claims arising from Customer Content you lacked the right or consent to upload (including consents related to 8 C.F.R. § 208.6), from your breach of the prohibited-use restrictions in Section 5(e)–(f), or from your use of Deliverables in violation of law or your professional obligations. We indemnify you against third-party claims that the platform, as we provide it, infringes their intellectual property rights. The indemnified party must give prompt notice, allow the indemnifying party to control the defense, and reasonably cooperate; no settlement may impose obligations on the indemnified party without its consent.
Subscriptions run month to month; Single Case orders run through delivery plus the 90-day access period. You may cancel any time (Section 15). We may terminate for your uncured material breach (30 days' written notice; 10 days for nonpayment) or where required by law — and during your founding-rate lock we will not terminate for convenience. We may suspend access only as needed for security, legal compliance, nonpayment after notice, or if a third-party service required to provide the Service becomes unavailable. We may suspend or terminate immediately, without the cure period above, for a breach or suspected breach of Section 5(e)–(f) (permitted use and prohibited uses). On termination, the Section 12 wind-down applies. Sections 1, 5(e)–(g), 6, 7, 8, 12, 14, and 18–23 survive.
These Terms are governed by Minnesota law, without regard to conflicts rules. The state and federal courts sitting in Ramsey County, Minnesota have exclusive venue; both parties consent to jurisdiction there and waive jury trial.
Entire agreement; precedence. These Terms plus your order form and the policies they reference are the entire agreement; if they conflict, the order form controls, then these Terms.
Amendments. We may update these Terms on at least 30 days' email notice to your account administrator, effective at your next renewal. Material changes to data use, confidentiality, fees, renewal terms, liability limits, warranties, dispute resolution, or governing law take effect only when you affirmatively accept them (a fresh click-through at sign-in), not by notice alone — and changes that reduce the protections in Sections 6–8 always require your express consent.
Assignment. Neither party may assign these Terms without the other's consent, except to an affiliate or a successor in a merger or sale of the business — and any successor takes subject to Sections 6–8.
Notices go by email: to us at [email protected]; to you at your account email.
Publicity. We will not use your firm's name or logo without your written consent.
Everything else. Force majeure (excluding payment obligations); severability; no waiver by inaction; the parties are independent contractors; headings are for convenience only.
Emeriti Solutions, LLC is a technology company, not a law firm, and is a separate entity from Emeriti Law PLLC.